Contact Us

Everything reaches us at one address: hello@couponreals.com. Putting a tag at the start of the subject line gets your message to the right person faster.

A coupon did not work

Subject: [Coupon]. This is the report we act on fastest, so it is worth including:

• the store name and the link to the page you were on;
• the code you used, exactly as it appeared;
• what the retailer's checkout said when it rejected the code;
• the country you were shopping from, and roughly when you tried.

Those last two matter more than they look: a code that fails from one country often works from another. Before you write, it is worth reading the help center — most rejected codes come down to a term set by the retailer, such as a minimum spend or a new-customer restriction.

An order, a delivery, a return or a refund

We cannot help with these, and we would rather say so plainly than leave you waiting. CouponReals is not a shop. We do not sell anything, take payments, or have any access to your order or your account with a retailer. If a parcel has not arrived or you want to return something, the retailer's own customer service is the only place that can act. We can only help with the offer itself.

Stores, networks and partnerships

Subject: [Partnership]. If you run a shop or an affiliate programme and want your offers listed, send the programme name, the network you work with, and a contact we can reply to. Two things to know before you write: listings are not for sale, and being listed does not change how we describe your offers. Our Disclosure Policy explains where that line sits.

Press and media

Subject: [Press]. Deadlines, interview requests and brand assets are covered on the press page.

Privacy and your data

Subject: [Privacy]. Requests to see, correct or delete data we hold about you go here. Say which right you are exercising and give us an address we can reply to. What we collect in the first place — which is less than most sites — is set out in our Privacy Policy.

Legal, copyright and trademarks

Subject: [Legal]. If you believe material on this site infringes your rights, tell us which page, which material, and what right you hold, and we will look at it. Retailer names and logos shown here are the property of their owners and are used to identify the store an offer belongs to.

What to expect

We read everything and answer as quickly as we can, usually within a few working days. There is no phone line — this is a small team, and email is the only channel we can answer properly.