When it comes to keeping your beloved pets healthy and happy, finding high-quality products at affordable prices can be challenging. Enter CanadaVet, a leading online pet care retailer that has been serving pet owners since 2005. Originally established in Vancouver, Canada, this trusted brand has grown into a global supplier, helping over 200,000 satisfied customers provide the best care for their furry, feathered, and scaly companions.
CanadaVet stands out in the crowded pet supply market by offering vet-approved products without the need for prescriptions, making essential pet care more accessible and affordable for everyone. Whether you're a dog parent, cat lover, or care for birds, horses, fish, farm animals, reptiles, or rodents, CanadaVet has something for every pet in your family.
What Makes CanadaVet Different?
Veterinary-Approved Selection: Every product sold at CanadaVet is carefully selected by qualified, licensed veterinarians. This means you can shop with confidence, knowing that you're getting products that professionals trust and would use on their own pets.
No Prescription Required: One of the biggest advantages of shopping at CanadaVet is that you can purchase essential medications and preventatives without visiting a vet for a prescription. This not only saves you time but also reduces the cost of office visits.
Global Sourcing, Local Service: CanadaVet sources authentic, manufacturer-sealed products from reputable suppliers worldwide, including Australia, England, Canada, and South Africa. By shipping from their Australian warehouse in Queensland, they can offer over-the-counter parasite preventatives that might require prescriptions in other countries.
Lowest Price Guarantee: The company has established strong relationships with trusted manufacturers, allowing them to offer premium products at significantly discounted prices. If you find a lower price on the same product from another Canadian or U.S. online pet store, CanadaVet will match it.
Expert Customer Service: As pet owners themselves, the CanadaVet team understands the importance of proper pet care. Their knowledgeable customer care staff is available to guide you through product selection, usage, and recommendations tailored to your pet's specific needs.
Featured Products: Top-Selling Pet Care Essentials
CanadaVet offers an extensive range of products across multiple categories. Here are some of their most popular and highly-rated items:
Flea & Tick Prevention
Fleas and ticks are among the most common parasites affecting pets, and CanadaVet carries all the leading brands to keep your pets protected year-round.
For Dogs:
- Nexgard and Nexgard Spectra: Starting from $32.65, these chewable tablets provide comprehensive protection against fleas, ticks, and even heartworm (Spectra version). Available in convenient 6 and 12-pack sizes.
- Bravecto: Priced from $36.65, Bravecto offers extended protection with a single dose lasting up to 12 weeks.
- Simparica TRIO: Starting at $33.65, this all-in-one chewable protects against fleas, ticks, heartworm, roundworms, and hookworms.
- Frontline Plus: A trusted classic for comprehensive flea and tick control.
- K9 Advantix: Topical solution that repels and kills fleas, ticks, mosquitoes, and more.
For Cats:
- Revolution Plus: From $38.65, this topical treatment protects against fleas, ticks, ear mites, roundworms, hookworms, and heartworm.
- Revolution: The original formula starting at $35.65, ideal for indoor cats needing flea and heartworm prevention.
- Bravecto for Cats: Long-lasting protection in an easy-to-apply topical solution.
Heartworm Prevention
Heartworm disease can be fatal, but it's completely preventable with regular treatment.
- Heartgard Plus: Starting from $33.65, this beef-flavored chewable is a favorite among dogs and provides protection against heartworm, roundworms, and hookworms.
- Proheart: Injectable heartworm prevention option available for dogs.
- Revolution Series: Both Revolution and Revolution Plus include heartworm prevention along with their other protective benefits.
Dewormers & Wormers
Internal parasites can seriously impact your pet's health, making regular deworming essential.
- Drontal: Trusted by veterinarians worldwide for effective treatment of tapeworms, roundworms, and hookworms. Some wormers are available for as low as $1.70 during promotional periods.
- Canex: Effective worming solution for dogs.
- Popantel: Broad-spectrum wormer suitable for various life stages.
- Endogard and Milpro: Additional options for comprehensive parasite control.
Joint Care & Arthritis Support
As pets age, joint health becomes increasingly important. CanadaVet offers several supplements to support mobility and comfort.
- Mobiflex Joint Care: Specially formulated to support healthy joints and cartilage.
- Newmarket Joint Supplement: Provides essential nutrients for joint health.
- Ecovet Eco-Bone Liquid and Eco-Joint Liquid: Natural liquid supplements for bone and joint support.
Ear & Eye Care
Pets have sensitive ears and eyes that require gentle, effective care products.
- Yours Drooly Ear Cleaner: Gentle formula for regular ear maintenance.
- Aristopet Ear Canker: Treatment for ear mites and infections.
- Sonotix Ear Cleaner: Suitable for both cats and dogs.
- Ilium Ear Drops: Veterinary-grade ear treatment.
- PAW Gentle Ear Cleaner: pH-balanced formula that's gentle on sensitive ears.
Dental Care
Oral health is crucial for your pet's overall wellbeing.
- Dental Spray Gels: Starting at $13.08, these make teeth cleaning easy and effective.
- Dental Treats: Tasty options that help reduce plaque and freshen breath.
- Pet Toothpaste: Specially formulated for safe use in animals.
Grooming Supplies
Keep your pet looking and feeling their best with quality grooming tools.
- Brushes: Starting at $6.83, including specialized combs for different coat types.
- Nail Clippers: Professional-grade tools for safe nail trimming.
- Shampoos and Conditioners: From medicated formulas to gentle everyday options.
- Coat Groomers: Tools to maintain healthy, shiny coats.
Pet Toys & Enrichment
Mental stimulation is just as important as physical health.
- KONG Products: Durable, interactive toys that keep pets engaged.
- ZippyPaws Toys: Fun, innovative designs for playful pets.
- Treat Dispensers: Combine playtime with rewards.
Nutritional Supplements
Just like humans, pets require proper vitamins and minerals to stay healthy.
- Vitamins and Minerals: Age-specific formulations for kittens, adult pets, and seniors.
- Digestive Aids: Products to improve nutrient absorption and gut health.
- Skin and Coat Supplements: Essential fatty acids and nutrients for healthy skin and shiny coats.
Wound Care & First Aid
Be prepared for minor injuries with CanadaVet's first aid supplies.
- Antiseptics: For cleaning wounds and preventing infection.
- Bandages and Dressings: Veterinary-grade wound care materials.
- Wound Sprays: To speed healing and repel flies and insects.
Sales Events & Seasonal Promotions
CanadaVet runs regular promotions throughout the year, helping you save even more on essential pet supplies. Here's what to watch for:
Year-Round Savings
Limited-Time Deals: CanadaVet regularly features special offers on best-selling products. These deals often include significant discounts on popular flea and tick treatments, heartworm preventatives, and other essentials.
Monthly Specials: Each month features different products at reduced prices, giving you the perfect opportunity to stock up on your pet's favorite items at lower costs.
Clearance Section: Check the clearance section regularly for last-minute deals on a variety of pet care products, with savings of up to 68% on select items.
Seasonal Sales
Holiday Sales: Expect special promotions during major holidays including:
- Black Friday and Cyber Monday
- Christmas and New Year
- Easter
- President's Day
- Halloween (special themed sales with additional discounts)
Back-to-School Season: Often features deals on training aids and everyday essentials as routines change.
Spring & Summer: Prime time for flea, tick, and heartworm prevention sales as parasite season ramps up.
Winter Months: Look for deals on joint supplements, coat care products, and indoor entertainment options.
Flash Sales & Super Savings Events
CanadaVet occasionally runs flash sales with limited-time offers on specific products or categories. These can include:
- "Super Savings Sale" events with storewide discounts
- "Steals & Deals" featuring rotating daily or weekly specials
- Brand-specific promotions (e.g., 25% off select 6 or 12 packs)
How to Save Money at CanadaVet: Expert Tips
Smart shopping at CanadaVet can lead to substantial savings on your pet care budget. Here are proven strategies to maximize your value:
1. Take Advantage of the Welcome Offer
New Customer Discount: Sign up for the CanadaVet newsletter and receive $5 off your first purchase over $100. This is an excellent way to save on your initial order while getting access to future exclusive offers.
2. Free Shipping Thresholds
Spend Smart to Ship Free: Orders over $125 qualify for free shipping directly to your door. If your order is close to this threshold, consider adding items you'll need in the future to reach the minimum and save on shipping costs.
For orders under the free shipping threshold:
- Standard shipping fee: Typically around $9.95
- Tracked shipping option: Available for an additional $6.49, allowing you to monitor your package from dispatch to delivery
3. Buy in Bulk
Many products, especially flea and tick treatments and heartworm preventatives, are available in 6-pack and 12-pack sizes at discounted per-dose rates. Buying larger quantities can save you:
- Up to 25% on select 6 and 12-pack sizes
- Money on future shipping costs by reducing order frequency
- Time by stocking up on essentials
4. Join the Loyalty Program
Earn While You Shop: Every purchase earns you points that can be redeemed for discounts on future orders. The more you shop, the more you save. Some programs offer up to 50% off for loyal customers.
5. Price Match Guarantee
Never Overpay: If you find the same product at a lower price from another Canadian or U.S. online pet store, CanadaVet will match it. Simply contact their customer service team with proof of the lower price.
6. Subscribe for Early Access
Newsletter subscribers get:
- Early notifications about upcoming promotions
- Exclusive subscriber-only discount codes
- Pet care tips and product recommendations
- Information about new product launches
7. Shop Strategically
Plan Ahead: Purchase preventatives and regular supplies during major sales events to maximize savings. Stock up during:
- End-of-season clearance sales
- Holiday promotional periods
- Monthly special features on products you regularly use
Combine Savings: While stacking multiple coupons on a single purchase typically isn't allowed, you can use different coupons for separate purchases to maximize overall savings.
8. Compare Multi-Pet Savings
If you have multiple pets, calculate whether:
- Buying separate products for each pet
- Purchasing larger quantities of multi-pet friendly products
- Combining orders to reach free shipping thresholds
offers the best value for your specific situation.
9. Consider Generic or Alternative Brands
While brand names are popular, CanadaVet also offers effective alternatives that may cost less while providing similar benefits. Ask their customer service team for recommendations.
10. Auto-Ship Options
Some customers benefit from setting up automatic shipments of regular supplies, which can include:
- Convenience of never running out
- Potential additional discounts for recurring orders
- Consistent delivery schedule
Finding Coupons, Deals, and Exclusive Offers
Savvy shoppers know where to look for the best CanadaVet deals. Here's your comprehensive guide to finding and using discount codes:
Official CanadaVet Channels
1. CanadaVet Website
- Homepage banners frequently advertise current promotions
- Collections page features curated deals and seasonal picks
- Dedicated "Deals" or "Limited-Time Offers" section
- Product pages often show current discounts
2. Email Newsletter
- Exclusive subscriber-only codes
- First access to sales announcements
- Personalized recommendations based on your purchase history
3. Social Media Follow CanadaVet on social media platforms for exclusive offers:
- Facebook: Regular updates on promotions and pet care tips
- Twitter/X: @canadavetexpres for quick deal alerts
- Pinterest: Visual inspiration and special offers
- Instagram: Behind-the-scenes content and promotional codes
Third-Party Coupon Sites
Several reputable coupon aggregators regularly update CanadaVet codes:
1. Groupon (www.groupon.com/coupons/canadavet)
- Frequently updated coupons
- Free shipping offers
- Instant checkout discounts
- Currently features various promo codes for 2026
2. Promocodes.com
- Up to 40% off top pet med brands
- Multiple verified codes available
- Wormers as low as $1.70 with special coupons
- Brushes starting at $6.83
- Dental spray gels from $13.08
3. WorthEPenny (canadavet.worthepenny.com)
- Currently features 68 active offers
- Top code: up to 35% off with code ASJUNEFS
- Statistics show members save an average of $8.94
- High success rate (93%) on featured codes
4. DontPayFull (www.dontpayfull.com/at/canadavet.com)
- 16+ active coupons and deals
- Up to 35% off sitewide
- $5 off $15+ orders with exclusive codes
- Regularly updated with new promotions
5. Goodshop (www.goodshop.com/coupons/canadavet.com)
- Up to 50% off sitewide deals
- Shop and support charities simultaneously
- Earn "Goodshop Donations" with purchases
- Friends and family employee discount events
How to Use CanadaVet Coupon Codes
Step-by-Step Process:
- Find Your Code: Browse the sources above or check your email for exclusive codes
- Copy the Code: Click "Copy" or manually copy the alphanumeric code
- Shop as Normal: Add products to your cart
- Go to Checkout: Click your shopping cart icon
- Enter Your Code: Look for the "Coupon Code" or "Promo Code" field
- Apply: Click "Apply" or "Redeem" button
- Verify: Ensure the discount appears before completing your purchase
Common Coupon Code Examples
Based on current and historical data:
- ASJUNEFS: 30% off (highly successful code)
- BLOOM: 10% discount
- Newsletter codes: $5 off $100+ purchases
- Seasonal codes: Vary by holiday (20-40% off)
- Category-specific: 25% off select product packs
Important Coupon Tips
Before You Apply:
- Check expiration dates on codes
- Read terms and conditions (minimum purchase requirements, product exclusions)
- Verify the code applies to your specific items
- Some codes work only for first-time customers
Limitations to Know:
- Most CanadaVet promotions don't allow stacking multiple codes on one order
- Codes may be one-time use per customer
- Some offers are exclusive to online orders
- Certain products may be excluded from promotional discounts
If Your Code Doesn't Work:
- Ensure you've copied it exactly (codes are case-sensitive)
- Check that your cart meets minimum requirements
- Verify the code hasn't expired
- Confirm the products in your cart are eligible
- Try a different code from available options
Expired Codes Worth Trying
Research shows approximately 20% of recently expired codes still work or return in similar form. If you missed a promotion, try the code anyway—you might get lucky!
Payment Methods: Safe & Secure Transactions
CanadaVet takes payment security seriously, implementing industry-standard protection for all transactions.
Accepted Payment Methods
Credit Cards:
- Visa
- Mastercard
- American Express
- Discover
Debit Cards:
- Major debit cards with Visa or Mastercard logos
Payment Processing:
- All transactions processed in USD (U.S. Dollars)
- Charges appear in USD regardless of your location
- No additional currency conversion fees from CanadaVet
Security Features
256-Bit Encryption: CanadaVet implements SSL (Secure Socket Layer) technology on all payment gateways, ensuring your financial information is protected during transmission.
PCI Compliance: The site adheres to Payment Card Industry Data Security Standards, maintaining the highest level of payment security.
Privacy Protection: CanadaVet never shares your payment information, name, address, or email with third parties without your permission.
Payment Process
For Online Orders:
- Add items to cart
- Proceed to secure checkout
- Enter payment information on encrypted page
- Review order summary
- Complete purchase with one click
Order Confirmation:
- Instant email confirmation with order details
- Order number for tracking purposes
- Expected delivery timeframe
- Customer service contact information
Alternative Payment Options
For CanadaVetExpress:
- Online payments during checkout
- Payment by phone: 1-800-279-7001
- Mail-in payments (contact customer service for instructions)
- Note: In-store payments are not accepted (online-only retailer)
Customer Reviews: Real Experiences from Real Pet Owners
Understanding what actual customers say about CanadaVet can help you make informed decisions. Here's a comprehensive look at verified customer feedback:
Positive Reviews & Experiences
Elizabeth A. "Everything was great and I will be ordering again soon. So great to not have to pay that office visit. I'm a happy pet mom!"
Key Takeaway: Customers appreciate saving money on vet visit fees while still getting quality products.
Christine H. "The product was exactly what I needed at a great price. Order ahead and you save a lot of money."
Key Takeaway: Planning ahead and ordering in advance leads to significant savings.
Jacqueline G. "I recommend all people who love their pets to shop here for all of their pet care products."
Key Takeaway: Broad product selection meets diverse pet care needs.
Elizabeth B. "Very happy that I didn't have to torment my cat by bringing him to the vet just for flea meds."
Key Takeaway: Stress reduction for both pets and owners, especially for pets anxious about vet visits.
Anonymous Satisfied Customer: "Fast Shipping, Happy Cat. Ordered flea treatments for my kitty, and they arrived super quick! Easy peasy process, and now she's itch-free. Stellar service, guys. You've got yourself a loyal customer."
Key Takeaway: Quick delivery and effective products create loyal customers.
Multi-Pet Owner: "Quality Pet Care Products at Affordable Prices. Found everything I needed for my dogs and birds at CanadaVetExpress. Great prices and authentic products. Will definitely be a repeat customer!"
Key Takeaway: One-stop shopping for multiple types of pets.
Common Praise Points
Customers consistently highlight:
- Affordability: Significantly lower prices compared to veterinary offices
- Convenience: Easy ordering process and home delivery
- Product Quality: Authentic, vet-approved items
- No Prescription Hassle: Access to medications without vet visits
- User-Friendly Website: Straightforward navigation and checkout
- Fast Processing: Orders dispatched within 24 hours on weekdays
- Effective Products: Items work as expected, solving pet health issues
Constructive Feedback & Areas to Consider
Shipping Time Variability: Some customers report that while processing is fast, delivery can take 10-15 business days, which may feel long for urgent needs. International orders may take even longer (21-28 days).
Solution: Plan ahead and order before supplies run out. Consider tracked shipping for peace of mind.
Customer Service Response: A few customers have experienced challenges reaching customer service during peak periods or getting timely email responses.
Solution: Call during business hours for fastest response. Have order number ready when contacting support.
Website Access Issues: Occasional reports of login difficulties or site technical problems during high-traffic periods.
Solution: Clear browser cache, try different browsers, or contact support if problems persist.
Mixed Shipping Experiences: While most customers report smooth delivery, some have experienced delays during holidays or extreme weather.
Solution: Order well in advance of holidays and peak seasons. Understand that some delays are beyond the company's control.
Trust Indicators
Positive Signals:
- Over 200,000 satisfied customers since 2005
- Vet-approved product selection
- 100% Customer Satisfaction Guarantee
- Money-Back Guarantee
- Authentic, manufacturer-sealed products
- Transparent pricing in USD
- Comprehensive privacy policy
What Customers Value Most:
- Cost savings (up to 40-50% off retail prices)
- Convenience of home delivery
- No prescription requirements
- Product authenticity guarantees
- Vet-approved selection
- Responsive customer support when reached
Overall Satisfaction Rating
Based on aggregate reviews across multiple platforms:
- Highly Satisfied: Majority of customers
- Satisfied: Significant portion
- Neutral: Small percentage
- Unsatisfied: Minimal, usually related to shipping delays or communication issues
The overwhelmingly positive feedback indicates that CanadaVet delivers on its core promises of quality, affordability, and convenience for most customers.
Return and Exchange Policy: Shop with Confidence
CanadaVet stands behind its products with comprehensive satisfaction guarantees. Understanding their policies helps ensure a smooth shopping experience.
Money-Back Guarantee
CanadaVet.com Policy:
- 100% Customer Satisfaction Guarantee
- Return products you're not satisfied with
- Refund available if you change your mind (for OTC products)
- Must be unopened and in saleable condition
- Contact: [email protected]
CanadaVetExpress.com Policy:
- 100% Money Back Guarantee
- 60-Day Money Back Guarantee (generous return window)
- Full refund or product exchange available
- Contact within 7 days of receiving order for best results
- Toll-free: 1-800-279-7001
- Email: [email protected]
30-Day Delivery Guarantee
What's Covered:
- Product arrives as ordered (no counterfeits or substitutions)
- Arrives in good, useable condition
- Delivered within 30 days of order placement
If Your Order Doesn't Arrive:
- Full refund with no delays
- Option to reship at no additional cost
- Company covers shipping for replacement orders
What's NOT Covered: The 30-day guarantee doesn't apply if:
- You provided incorrect or incomplete address
- Order delayed due to out-of-stock items (with your confirmed agreement to wait)
- Government authority stops, delays, or returns shipment
- Delivery to remote areas not regularly serviced
- Delays from bad weather, customs processing, or pandemic-related issues
- Changes in tariffs, taxes, or duties processing
- Other reasons outside reasonable company control
Return Process - Step by Step
1. Contact Customer Service
- Timeframe: Within 7 days of receiving order (recommended)
- Phone: 1-800-279-7001 (toll-free)
- Email: [email protected] or [email protected]
2. Receive Return Authorization
- You'll be provided with a Return Authorization Number (RAN) or Return Reference Number (RRN)
- Return address will be provided
- Keep this information for your records
3. Prepare Your Return
- Products must be unopened
- Original packaging required
- Include Return Authorization Number with package
- Consider using trackable shipping method
4. Ship the Return
- Send to provided address
- Keep tracking information
- You may be responsible for return shipping costs (check with customer service)
5. Receive Your Refund
- Refund processed upon receipt of returned product
- Credited to original payment method
- Allow 3-5 business days for refund to appear in your account
- Some policies indicate up to 5 working days
Exchange Policy
Product Exchanges Available For:
- Wrong product received
- Wrong size selected (if applicable)
- Defective or damaged items
Process:
- Contact customer service immediately upon discovery
- Provide order number and details of the issue
- Follow provided instructions for exchange
- Replacement shipped once issue is verified
Special Situations
Receiving Duplicate Orders: If you receive your original order after being refunded or receiving a reshipment:
- Contact customer support immediately
- Options: Return the additional shipment OR keep it at a discounted price
- Act in good faith to resolve the situation
Damaged or Defective Products:
- Contact customer service immediately
- Provide photos if requested
- Replacement or refund processed quickly
- No need to return damaged items in some cases (check with customer service)
Wrong Item Received:
- Company's error results in expedited replacement
- No cost to you for return shipping
- Contact as soon as possible after delivery
Important Exclusions & Conditions
Company Is NOT Responsible For:
- Orders lost, stolen, damaged, or misplaced AFTER successful delivery to your address
- Issues resulting from incorrect/incomplete address provided by customer
- Ensure secure delivery location available
To Protect Your Order:
- Double-check shipping address before confirming order
- Provide complete address including apartment/unit numbers
- Ensure someone can receive package or secure location available
- Consider signature confirmation for high-value orders
Privacy & Data Protection
CanadaVet maintains strict privacy standards:
- Never shares personal information without permission
- Comprehensive privacy policy available on website
- Secure data storage
- Information used only for order processing and customer service
Contact Information: We're Here to Help
Getting in touch with CanadaVet's customer support team is easy, with multiple channels available to address your questions and concerns.
Customer Service Hours
Availability:
- Monday - Friday: Business hours (contact for specific times)
- Weekend/Holiday: Email support available; phone support resumes next business day
- Orders processed within 24 hours on weekdays
- Holiday orders processed on next working day
Contact Methods
Phone Support:
CanadaVetExpress:
- Toll-Free: 1-800-279-7001
- Best for: Urgent issues, order changes, return authorizations, complex questions
- Have ready: Order number, account email, specific product questions
CanadaPetCare (sister company):
- Toll-Free: 1-800-982-1308
- Similar support for related pet care products
Email Support:
General Inquiries:
- [email protected] (CanadaVet.com)
- [email protected] (CanadaVetExpress)
- Response time: Typically within 24-48 hours
Returns & Refunds:
- Use same email addresses as above
- Include order number in subject line
- Attach photos if reporting damaged products
Online Resources:
Live Chat:
- Available on website during business hours
- Instant answers to common questions
- Can escalate complex issues to specialists
Help Center:
- Comprehensive FAQ section
- Self-service order tracking
- Common question database
- Step-by-step guides
Social Media
Stay connected and get quick updates:
CanadaVetExpress:
- Twitter/X: @canadavetexpres
- Facebook: CanadaVetExpress official page
- Pinterest: Product inspiration and tips
- Instagram: Pet care content and promotions
Use social media for:
- General questions
- Promotion announcements
- Pet care tips
- Community engagement
For urgent account issues, use phone or email instead.
Before You Contact
Have This Information Ready:
- Order number (found in confirmation email)
- Email address used for purchase
- Product name/SKU if applicable
- Specific question or issue description
- Photos (if reporting damage or defect)
Account Management
Online Account Access:
- Sign in at canadavet.com or canadavetexpress.com
- Track order status
- View order history
- Update payment methods
- Manage shipping addresses
- Review loyalty points
Forgot Password:
- Use "Forgot Password" link on login page
- Reset link sent to registered email
- Contact customer service if you need additional help
Track Your Order
Order Tracking Options:
- Online Account: Sign in to view real-time status updates
- Email Updates: Automatic notifications at key stages
- Tracking Numbers:
- Available 48-72 hours after dispatch
- Tracked shipping option: Additional $6.49
- Standard shipping: Basic delivery confirmation
Order Status Meanings:
- Processing: Order received, preparing for shipment
- Shipped/Dispensed: Package sent to postal service
- In Transit: On the way to you
- Delivered: Successfully received at your address
Shipping Information Recap
Within USA:
- Free shipping on orders $125+ (CanadaVet.com)
- Free shipping on orders $49+ (CanadaVetExpress.com)
- Standard delivery: 10-15 business days
- Tracked shipping available for additional fee
International:
- Flat shipping fee: $9.95
- Delivery time: 21-28 days typically
- Note: Currently unable to ship to Canada (temporary pause due to regulatory issues)
Leave Feedback
Review Platforms:
- CanadaVet website product reviews
- Third-party review sites
- Social media pages
- Better Business Bureau
- Trustpilot
Your feedback helps improve service and helps other pet owners make informed decisions!
Frequently Asked Questions (FAQs)
General Questions
Q: Is CanadaVet legitimate and trustworthy? A: Yes! CanadaVet has been serving pet owners since 2005, helping over 200,000 customers. All products are vet-approved, manufacturer-sealed, and authentic. They offer a 100% Customer Satisfaction Guarantee and Money-Back Guarantee.
Q: Are CanadaVet products vet-approved? A: Absolutely. Every product is reviewed by qualified, licensed veterinarians and sourced from trusted suppliers. CanadaVet only stocks items that veterinary professionals trust and would use on their own pets.
Q: Why are products less expensive than at my vet's office? A: CanadaVet sources products in large quantities directly from manufacturers and authorized wholesalers globally. Low overhead costs (no physical storefront) and efficient operations allow them to pass savings to customers—often 40-50% off retail prices.
Q: Why are prices in USD? A: Most CanadaVet customers are located in North America. For consistency and convenience across the customer base, all prices are listed in U.S. Dollars.
Product Questions
Q: Do I need a prescription to order? A: No! One of CanadaVet's biggest advantages is that no products require a prescription. They ship from Australia where many leading preventatives are sold over the counter.
Q: Are the products authentic? A: Yes. CanadaVet guarantees manufacturer-sealed, authentic products sourced through approved channels. They never sell counterfeits or substitutions.
Q: Why does the packaging look different from what I see in stores? A: Products are sourced globally from Australia, England, Canada, and South Africa. Labels and packaging may vary by region, but the active ingredients and efficacy remain identical to North American versions.
Q: What's the expiration date on products? A: CanadaVet only sells new products with the longest expiry dates available from manufacturers, ensuring you receive fresh, effective medications.
Q: What's the best cat dewormer? A: The best option depends on your cat's age, weight, and specific needs. Drontal is a popular broad-spectrum choice. Explore CanadaVet's range or contact customer service for personalized recommendations.
Q: Do I need heartworm prevention for my indoor cat? A: Yes, heartworm prevention is recommended for all cats. Mosquitoes (which transmit heartworm) can enter homes, putting even indoor cats at risk. Revolution Plus provides comprehensive protection.
Ordering & Payments
Q: What payment methods are accepted? A: CanadaVet accepts Visa, Mastercard, American Express, Discover, and major debit cards. All transactions are processed securely with 256-bit encryption.
Q: Are there any hidden fees? A: No. The price you see is what you pay (plus applicable shipping if under free shipping threshold). No extra tariff or customs duties for U.S. customers.
Q: Can I use multiple coupon codes on one order? A: Generally, no. CanadaVet typically allows one promotional code per order. However, you can use different codes on separate orders.
Q: How do I apply a coupon code? A: Add items to cart, proceed to checkout, look for "Coupon Code" or "Promo Code" field, enter your code, and click "Apply." Discount should appear before you complete purchase.
Q: Can I cancel or modify my order? A: Contact customer service immediately if your order status shows "Processing." Once marked "Shipped" or "Dispensed," modifications aren't possible as the package is with the postal service.
Shipping & Delivery
Q: How long does shipping take? A:
- USA standard: 10-15 business days from ship date
- International: 21-28 days typically
- Processing time: 24 hours on weekdays
- Tracked shipping available for additional fee
Q: Do you offer free shipping? A: Yes!
- CanadaVet.com: Free on orders $125+
- CanadaVetExpress.com: Free on orders $49+
- Otherwise: $9.95 shipping fee applies
Q: When will I receive tracking information? A: For tracked shipping orders, tracking numbers appear 48-72 hours after dispatch. You can track orders through your online account or email notifications.
Q: Can you ship to Canada? A: Currently, CanadaVet has temporarily paused shipping to Canadian addresses due to ongoing regulatory restrictions. They're actively working on a solution. Sign up for email notifications to be alerted when service resumes.
Q: What if my order doesn't arrive? A: If your order doesn't arrive within 30 working days, contact customer service for a full refund or free reshipment (conditions apply).
Returns & Refunds
Q: What is your return policy? A: CanadaVet offers a 100% Money-Back Guarantee. Return unopened products in original packaging within the return window (7-60 days depending on platform). Contact customer service for Return Authorization Number.
Q: How long do refunds take? A: Refunds are processed within 3-5 business days after CanadaVet receives your returned product. Refunds appear in your account via the original payment method.
Q: What if I receive a damaged or wrong product? A: Contact customer service immediately with your order number. They'll arrange a replacement or refund without requiring you to return damaged items in many cases.
Q: Can I return opened products? A: Generally, no. Products must be unopened and in saleable condition for refunds. Exceptions may apply for defective items—contact customer service.
Account & Loyalty Program
Q: How do I earn rewards? A: Join the free CanadaVet loyalty program through the website. Every purchase earns points redeemable for discounts on future orders.
Q: What benefits come with signing up for the newsletter? A: Newsletter subscribers receive:
- $5 off first order over $100
- Early access to sales
- Exclusive discount codes
- Pet care tips
- New product announcements
Q: How do I reset my password? A: Click "Forgot Password" on the login page. A reset link will be sent to your registered email address. Contact customer service if you need additional assistance.
Customer Service
Q: How can I contact CanadaVet? A:
- Phone: 1-800-279-7001 (toll-free)
- Email: [email protected] or [email protected]
- Live Chat: Available on website during business hours
- Social Media: @canadavetexpres on Twitter/X, Facebook, Instagram
Q: What if I have a question about which product to choose? A: The CanadaVet customer care team is knowledgeable and happy to help. Contact them via phone or email with details about your pet (species, age, weight, health concerns), and they'll provide personalized recommendations.
Your Partner in Pet Health & Wellness
CanadaVet has established itself as a trusted destination for affordable, high-quality pet care products. With over 15 years of experience, veterinary-approved selections, and a commitment to customer satisfaction, they continue to help hundreds of thousands of pet owners provide the best care for their beloved companions.
Why Choose CanadaVet?
✅ Vet-Approved Quality: Every product selected by licensed veterinarians
✅ No Prescription Needed: Convenient access to essential medications
✅ Unbeatable Prices: 40-50% off retail with price match guarantee
✅ Authentic Products: Manufacturer-sealed, genuine items only
✅ Comprehensive Selection: Products for dogs, cats, birds, horses, and more
✅ Customer-First Approach: 100% satisfaction and money-back guarantees
✅ Expert Support: Knowledgeable team ready to assist
✅ Convenient Shopping: Easy ordering, home delivery, tracking available
Start Saving Today
Ready to give your pet the best care while saving money? Here's your action plan:
- Sign up for the newsletter and save $5 on your first order over $100
- Browse the extensive product selection
- Apply coupon codes to maximize savings
- Order with confidence backed by satisfaction guarantees
- Join the loyalty program to earn rewards on every purchase
Stay Connected
Don't miss out on exclusive deals and pet care tips:
- Subscribe to the email newsletter
- Follow on social media (@canadavetexpres)
- Check the website regularly for flash sales and monthly specials
- Bookmark your favorite third-party coupon sites
Your pet deserves the best, and with CanadaVet, providing exceptional care doesn't have to break the bank. Shop smart, save big, and keep those tails wagging!
