Biciescapa

If you're passionate about cycling and looking for a trusted retailer that combines decades of experience with competitive pricing, Biciescapa should be at the top of your list. Founded in 1984 in Sabadell, Spain, Biciescapa has evolved from a small bicycle repair shop into one of the most prominent cycling retailers in Europe, serving customers across Spain and beyond with an extensive range of bicycles, components, and accessories.

With over 40 years of cycling expertise, Biciescapa operates seven physical stores across Catalonia, Madrid, and Valencia, alongside a robust online platform that has been serving customers since 2000. Whether you're a professional cyclist, weekend warrior, or daily commuter, Biciescapa offers everything you need to enhance your cycling experience.

About Biciescapa: A Legacy of Cycling Excellence

The Biciescapa Story

The Biciescapa journey began in 1984 when Ramón Escapa opened his first store in Sabadell with a vision to serve the cycling community. What started as a modest shop selling legendary brands like Peugeot VTT 1 and BH Kilimanjaro quickly gained recognition for quality service and product knowledge.

In 1987, the company founded Club El Pedal, demonstrating their commitment to the cycling community beyond just retail. This club not only organized group rides but also became instrumental in advocating for better cycling infrastructure in Sabadell, pushing for more bike lanes and a more sustainable urban environment.

A pioneering move came in 2000 when Biciescapa launched their online store at biciescapa.com, becoming one of the first cycling retailers in Spain to embrace e-commerce. This forward-thinking approach has allowed them to grow into one of the most referenced cycling e-commerce platforms in the market today.

Recent Growth and Expansion

The company's growth trajectory accelerated significantly in recent years. At the end of 2021, Biciescapa merged with Probike and Retto, two well-established cycling businesses in Barcelona, creating a powerhouse cycling retail group. In 2023, they opened their seventh store in Tarragona, a 1,000-square-meter flagship location that showcases their commitment to providing exceptional in-store experiences.

Today, Biciescapa sells approximately 15,000 bicycles annually and employs over 150 cycling enthusiasts who share a passion for the sport. The company has become part of the Quadis Group, bringing additional resources and expertise while maintaining their dedication to customer service and community involvement.

What Makes Biciescapa Different

Several factors set Biciescapa apart from other cycling retailers:

Extensive Brand Portfolio: Biciescapa partners with the world's leading cycling brands, including Specialized (a partnership dating back to their founding), Orbea, Giant, BMC, Bergamont, BH, and many others. This gives customers access to premium bicycles and components backed by manufacturer warranties.

Expert Assembly and Customization: Every bicycle sold through Biciescapa comes with professional assembly and personalized adjustments based on the customer's height and weight specifications. This ensures that your bike is ready to ride straight out of the box with optimal comfort and performance.

Community Engagement: Beyond retail, Biciescapa actively sponsors local cycling events, supports cycling charities, and participates in initiatives promoting sustainable transportation. They've been vocal advocates for cyclist-friendly urban planning for over three decades.

Multi-Channel Shopping Experience: Whether you prefer browsing online from home or visiting a physical store to test ride bikes, Biciescapa offers seamless shopping experiences across all channels.

Featured Products: What You Can Buy at Biciescapa

Biciescapa's product catalog is comprehensive, catering to every type of cyclist and riding style. Here's a detailed look at their main product categories:

Bicycles

Mountain Bikes (MTB): From hardtail to full-suspension models, Biciescapa offers mountain bikes for every terrain and skill level. Popular models include bikes from Orbea, Specialized, and Giant, ranging from entry-level trail bikes to high-performance enduro and cross-country racing machines.

Road Bikes: For serious cyclists and racers, their road bike selection features lightweight carbon frames, aerodynamic designs, and cutting-edge groupsets from Shimano, SRAM, and Campagnolo.

Electric Bikes (E-bikes): The e-bike category has exploded in popularity, and Biciescapa offers an extensive range including:

• Electric mountain bikes (E-MTB)
• Electric road bikes
• Electric gravel bikes
• Urban electric bikes for commuting

Their e-bike selection features reliable motor systems from Bosch, Shimano, and other premium manufacturers.

Gravel and Cyclocross Bikes: For riders who want versatility to tackle both road and off-road terrain, Biciescapa stocks the latest gravel and cyclocross models that have become increasingly popular.

Urban and Commuter Bikes: Practical, comfortable bikes designed for daily transportation, complete with fenders, racks, and lights.

Kids' Bikes: A full range of children's bicycles in various sizes, ensuring young riders get the right fit and safe equipment.

Components and Parts

Biciescapa is a one-stop shop for bicycle components and replacement parts:

• Frames: Carbon, aluminum, and steel frames for custom builds
• Wheels and Wheelsets: From training wheels to race-day carbon hoops
• Drivetrain Components: Chains, cassettes, derailleurs, and cranksets
• Brakes: Disc brakes and rim brakes from leading manufacturers
• Handlebars and Stems: Various styles and sizes for optimal fit
• Saddles and Seatposts: Comfort and performance saddles, including dropper posts
• Pedals: Clipless and flat pedals for all disciplines
• E-bike Components: Batteries, motors, displays, and specialized e-bike accessories

Accessories and Gear

Complete your cycling setup with Biciescapa's extensive accessories selection:

• Cycling Clothing: Jerseys, shorts, bib tights, jackets, and base layers
• Helmets: Safety-certified helmets for road, mountain, and urban cycling
• Shoes: Cycling-specific footwear with compatible cleat systems
• Lights and Safety Equipment: Front and rear lights, reflective gear, bells
• Bike Computers and GPS: Track your rides with devices from Garmin, Wahoo, and other leading brands
• Maintenance Tools: Home workshop essentials and professional-grade tools
• Nutrition: Energy gels, bars, and hydration products from 226ERS and other sports nutrition brands
• Storage Solutions: Bike bags, panniers, and backpacks

Sales and Promotional Events: When to Shop for the Best Deals

One of the biggest advantages of shopping at Biciescapa is the opportunity to save significantly through various sales and promotional events throughout the year. Here's your guide to maximizing savings:

Seasonal Sales

Summer Sales: Typically running from late June through August, Biciescapa offers substantial discounts on previous season's models to make room for new inventory. You can find savings of 20-40% on select bicycles and gear.

Winter Clearance: End-of-year sales in December and January often feature some of the deepest discounts, with some items reduced by up to 65% as the retailer clears out remaining stock.

Black Friday and Cyber Monday: Like many retailers, Biciescapa participates in these major shopping events with special promotions on popular items.

Outlet Section

Biciescapa maintains a dedicated Outlet section on their website where you can find previous season's products at reduced prices year-round. These items are brand new but from past collections, offering excellent value for budget-conscious cyclists who don't need the absolute latest model.

Regular Promotions

Throughout the year, Biciescapa runs various promotions:

• Brand-Specific Sales: Periodic discounts on specific brands (Specialized, Orbea, Giant, etc.)
• Category Promotions: Focused sales on clothing, accessories, or components
• Bundle Deals: Purchase a bike and get discounts on accessories or gear
• New Customer Offers: Special welcome discounts for first-time online shoppers

Newsletter Subscribers

By subscribing to Biciescapa's newsletter, you'll receive:

• Early access to sales before the general public
• Exclusive discount codes sent directly to your email
• Advance notification of upcoming promotions
• Seasonal buying guides and product recommendations

Referral Program

Biciescapa offers a generous referral program: bring a friend who makes a purchase of over €1,000, and you'll receive a €50 voucher for your next purchase. It's a win-win situation that rewards customer loyalty.

How to Save Money Shopping at Biciescapa

Beyond waiting for sales, there are several strategies to maximize your savings when shopping at Biciescapa:

1. Free Shipping Threshold

Orders over €50 qualify for free shipping within Spain, so plan your purchases to meet this threshold and avoid delivery fees. If you need multiple items, buying them together saves on shipping costs.

2. Price Comparison Advantage

Many customers report that Biciescapa's regular prices are already competitive, often €1,500-2,000 lower than other retailers for premium bikes like the Orbea Oiz M-Team. The company's large volume and direct relationships with manufacturers enable them to offer better pricing.

3. Financing Options

Biciescapa partners with Cetelem to offer financing for purchases, allowing you to spread payments over up to 60 months. This makes premium bikes more accessible without requiring full upfront payment. You can finance the entire purchase or just a portion, giving you flexibility based on your budget.

4. Join the "Amigos Escapa" Club

By creating a free account and joining their loyalty program, you gain access to:

• Exclusive members-only discount codes
• Early sale notifications
• Special offers on accessories
• Connect with other cycling enthusiasts

5. Shop the Previous Year's Models

When new model year bikes arrive (typically in spring and fall), previous year's models see significant price reductions while offering nearly identical performance. These bikes are brand new with full warranties but cost considerably less.

6. Use Discount Codes

Biciescapa regularly releases promotional codes that can provide additional savings:

• 10% off general purchases
• Up to 40% off specific product categories
• Extra discounts on already reduced outlet items

Check coupon websites or the Biciescapa social media channels before completing your purchase to ensure you're getting the best possible deal.

7. Bundle Your Purchase

When buying a new bike, ask about package deals that include essential accessories like pedals, bottle cages, lights, or a computer at a reduced bundled price.

8. In-Store Pickup

If you live near one of Biciescapa's seven physical locations, choosing in-store pickup saves on shipping costs and allows you to have staff check over your bike before you leave.

9. Price Match or Adjustment

While not always advertised, some customers have reported receiving price adjustments when the same item goes on sale shortly after their purchase. It doesn't hurt to reach out to customer service if you notice a price drop within a reasonable timeframe.

Customer Reviews: Real Experiences from Real Cyclists

Understanding what actual customers experience is crucial when choosing where to spend your cycling budget. Based on reviews from Trustpilot and other platforms, here's an honest look at Biciescapa's customer feedback:

Positive Reviews

Excellent Value for Money
Many international customers praise Biciescapa's competitive pricing. One German customer shared: "Just bought an Orbea Oiz 2024. Ordered on Monday, delivered by FedEx on Thursday to Germany. Value for money just great - between 1500-2000€ less than in any other shop I researched!"

Fast International Shipping
Despite being based in Spain, Biciescapa successfully ships throughout Europe with impressive speed. Multiple reviewers mention receiving their orders within 3-5 business days, even for international deliveries.

Quality Products
A customer who purchased an Orbea Rise M-Team electric mountain bike for €9,000 reported: "Perfect experience! Had never heard of this Spanish shop but called them first and checked reviews. Dealt with Francesc who was super helpful and spoke reasonable English. The bike arrived within a week and it's perfect. Also the deal was great as at checkout I was given a 10% discount."

Helpful English-Speaking Staff
International customers appreciate that Biciescapa's staff can communicate in English, making it easier to get questions answered and ensure proper bike sizing.

Wide Product Selection
Reviewers consistently mention the extensive range of products available, from entry-level bikes to professional racing equipment.

Negative Reviews and Concerns

Assembly Quality Issues
Some customers have reported receiving bikes that weren't properly assembled. One reviewer mentioned: "I bought a Cube Attain and during the first ride the chain was skipping. The reason was a wobbling rear wheel because they had not tightened the hub while assembling it."

Customer Service Response Time
Several reviewers note that customer service can be slow to respond, particularly for warranty or technical issues. One customer reported waiting four weeks without receiving a reply to their service inquiry.

Delivery Delays During Peak Seasons
During busy periods, some customers have experienced delays beyond the advertised 48-hour delivery window. One reviewer ordered items listed as "delivery in 48 hours" but received an email indicating an 11-day wait due to high order volume.

Service Center Quality Variability
A few customers have expressed dissatisfaction with in-store servicing, reporting that bikes returned from service had new problems that weren't present before.

Overall Customer Satisfaction

Biciescapa maintains a generally positive reputation with a 4-star rating on major review platforms. The majority of customers (over 70%) rate their experience as "Great" or "Excellent," particularly praising the competitive pricing and product selection.

The company appears strongest in sales and online ordering, with more mixed reviews regarding after-sales service and technical support. International customers tend to be very satisfied, while some local customers who use the physical store servicing have had less positive experiences.

Recommendation: Biciescapa is an excellent choice for purchasing new bikes and equipment, especially if you're comfortable with basic bike maintenance or have a local bike shop for servicing. The pricing advantage can be substantial, but it's wise to inspect your bike upon arrival and address any assembly concerns immediately.

Return and Exchange Policy: Know Your Rights

Biciescapa offers a customer-friendly return policy aligned with European consumer protection regulations. Here's what you need to know:

Standard Return Period

You have 14 calendar days from the date you receive your product to initiate a return. This is your legal right under EU distance selling regulations and applies to all purchases made online.

Conditions for Returns

To be eligible for return, products must:

• Be in new, unused condition
• Be in the original packaging with all accessories, manuals, and warranty documents
• Include all tags and labels intact
• Show no signs of installation or permanent modification

Non-Returnable Items

Certain items cannot be returned:

• Products that have been customized or personalized to your specifications
• Items with permanent modifications (e.g., bicycles with cut steerer tubes or installed frame protection)
• Products that have been used or show signs of wear

How to Initiate a Return

1. Contact Customer Service: Email info@biciescapa.com or call +34 93 727 58 97 to inform them of your intention to return
2. Receive Return Authorization: Biciescapa will provide instructions and a return address
3. Package Securely: Ensure the product is well-packaged to prevent damage during return shipping
4. Ship to the Return Address:
   Polígono Industrial La Bastida
   Passeig de la Riera, 220
   08191 Rubí (Barcelona), Spain

Alternatively, you can return products in person at any of their seven physical stores.

Return Shipping Costs

Important: The customer is responsible for return shipping costs unless the product is defective or was sent in error. Consider this when purchasing, especially for international orders.

Refund Processing

Once Biciescapa receives and inspects your returned item (confirming it meets the return conditions), they will process your refund:

• Credit Card or PayPal: Refund issued to the original payment method
• Cash on Delivery or Bank Transfer: Provide your bank account details to receive the refund
• Financing (Cetelem): The financing will be cancelled

Refunds are typically processed within 14 calendar days of receiving the returned product. Note that credit card refunds may not appear on your statement until the following billing cycle, depending on your bank.

Exchanges

Biciescapa does not offer direct exchanges. If you need a different size, color, or model:

1. Return the original product for a refund
2. Place a new order for the desired item

For size exchanges, customer service (info@biciescapa.com or +34 93 727 58 97) can help facilitate the process to minimize any delays.

Warranty Coverage

All products sold from January 1, 2022, onwards come with a 3-year warranty in accordance with EU Directive 2019/771 and Spanish consumer protection law.

The warranty covers:

• Manufacturing defects
• Material defects
• Workmanship issues

The warranty does not cover:

• Normal wear and tear
• Damage from accidents or crashes
• Negligent use or improper maintenance
• Consumable parts (brake pads, tires, chains, etc.)

Filing a Warranty Claim

If you believe you have a warranty issue:

1. Email info@biciescapa.com with:
   • Your order number
   • Purchase date
   • Product brand and model
   • Detailed description of the defect
   • Clear photos showing the problem
2. Biciescapa will evaluate the claim
3. If approved, they'll arrange for repair, replacement, or refund

Important Note: Some customer reviews indicate that warranty response times can be slow. Be patient and persistent, documenting all communications. EU consumer protection law is on your side for legitimate warranty claims.

Damaged or Incorrect Items

If you receive a damaged or incorrect product:

• Contact Biciescapa immediately (within 48 hours of delivery is recommended)
• Take photos of the damage or error
• Email info@biciescapa.com with your order details and photos
• Biciescapa will arrange for replacement or refund at no cost to you

Return shipping for damaged or incorrect items is covered by the company.

Contact Information: How to Reach Biciescapa

Biciescapa offers multiple channels for customer support:

Primary Customer Service

Email: info@biciescapa.com
Best for: General inquiries, order questions, returns, warranty claims

Phone: +34 93 727 58 97
Available: Monday-Friday, 10:00-20:30; Saturday, 10:00-14:00 and 17:00-20:30
Best for: Immediate assistance, complex questions, order modifications

Live Chat: Available on biciescapa.com
Best for: Quick questions during business hours

Website: www.biciescapa.com

Barcelona Service Center

Email: tallerbarcelona@biciescapa.com
Phone: +34 93 419 78 89
Address:
Viladomat, 310
08029 Barcelona
Spain

Main Warehouse and Returns

Address:
Polígono Industrial La Bastida
Passeig de la Riera, 220
08191 Rubí (Barcelona)
Spain

Store Locations

Biciescapa operates seven physical stores where you can test ride bikes, speak with experts, and make purchases:

1. Sabadell (Original location)
2. Barcelona - Viladomat (1,000 m² flagship store, formerly Probike)
3. Barcelona - Orbea Campus (725 m² at Carrer Consell de Cent, 321)
4. Tarragona (1,000 m² flagship store at Carretera de Valencia, 1)
5. Girona
6. Madrid
7. Castellón de la Plana

Visit their website for specific addresses and hours for each location.

Social Media

Stay connected with Biciescapa for the latest products, promotions, and cycling content:

Instagram: @biciescapa (119K+ followers)
Facebook: /biciescapa
Website Blog: Features cycling guides, product reviews, and industry updates

Response Times

Based on customer reviews:

• Phone: Immediate during business hours, though lines can be busy
• Email: Typically 24-48 hours for initial response, though some customers report longer waits during peak seasons
• Live Chat: Usually immediate during business hours

Pro Tip: For urgent matters or complex issues (especially warranty claims), calling directly often yields faster results than email.

Frequently Asked Questions (FAQs)

General Shopping Questions

Q: Do you ship internationally?
A: Yes, Biciescapa ships to Spain (Peninsula, Balearic Islands, Canary Islands), Portugal, Italy, France, Germany, and several other European countries. International shipping times vary by destination but typically range from 3-7 business days.

Q: What payment methods do you accept?
A: Biciescapa accepts major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, bank transfers, cash on delivery (for select regions), and financing through Cetelem.

Q: Is there a minimum order amount?
A: There is no minimum order amount, but orders over €50 qualify for free shipping within Spain.

Q: How can I track my order?
A: After your order ships, you'll receive a tracking email. You can also log into your Biciescapa account to view order status and tracking information.

Q: Can I cancel my order?
A: Yes, you can cancel an order as long as it hasn't shipped from the warehouse yet. Contact customer service immediately via email (info@biciescapa.com) or phone (+34 93 727 58 97).

Product Questions

Q: Are the bikes fully assembled when they arrive?
A: Bikes are partially assembled and packaged for safe shipping. They typically require minimal final assembly (attaching the front wheel, handlebars, pedals) and basic adjustments. However, Biciescapa states that bikes are adjusted according to customer specifications (height and weight) before shipping. If you're not comfortable with bike assembly, consider having a local bike shop complete the final setup.

Q: Do bikes come with manufacturer warranties?
A: Yes, all bicycles come with the manufacturer's warranty, plus Biciescapa's own 3-year guarantee covering manufacturing and material defects (for products purchased from January 1, 2022, onwards).

Q: Can I customize my bike build?
A: Some customization options may be available. Contact customer service to discuss specific requirements for custom builds or component upgrades.

Q: What brands do you carry?
A: Biciescapa carries a wide range of brands including Specialized, Orbea, Giant, BMC, BH, Bergamont, Trek, Canyon, and many component manufacturers like Shimano, SRAM, Campagnolo, and Bosch (for e-bikes).

Delivery Questions

Q: How long does delivery take?
A: Standard delivery within Spain typically takes 48-72 hours for in-stock items. However, during peak seasons (sales periods, holidays), delivery may take longer. International deliveries to other European countries generally take 3-7 business days. Check the specific product page for estimated delivery times.

Q: Can I choose a specific delivery date?
A: While you can include delivery preferences in the order notes, Biciescapa cannot guarantee specific delivery dates as this depends on the courier service. However, you can usually track your package and coordinate with the delivery company once it's shipped.

Q: What if I'm not home when delivery is attempted?
A: The courier will typically leave a notice and attempt redelivery or allow you to pick up the package from a local facility. You can often coordinate with the delivery company using the tracking information provided.

Financing Questions

Q: How does financing work?
A: Through their partnership with Cetelem, you can finance purchases over up to 60 months. You can choose to finance the entire purchase or just a portion. Apply during checkout by selecting the Cetelem payment option and following the prompts. For partial financing or questions, contact customer service.

Q: Are there interest charges for financing?
A: Financing terms, including any interest charges, are determined by Cetelem based on your creditworthiness and the specific promotion at the time. Some promotional periods may offer 0% interest financing.

Technical Support Questions

Q: Do you offer bike fitting services?
A: Biciescapa's physical stores offer professional bike fitting services. For online purchases, providing your height and weight helps them make initial adjustments, but you may want to visit a local bike fitter for optimal results, especially for high-performance riding.

Q: Can I get my bike serviced at Biciescapa?
A: Yes, all Biciescapa physical locations have specialized workshops for bike maintenance and repair. They handle everything from basic tune-ups to complex overhauls for road bikes, mountain bikes, e-bikes, and urban bikes.

Q: What about e-bike battery replacements?
A: Biciescapa carries replacement batteries and can assist with e-bike electrical system maintenance. Contact their service department or visit a store for e-bike specific support.

Account and Loyalty Program Questions

Q: Is creating an account required to shop?
A: No, you can check out as a guest. However, creating a free account allows you to track orders, save favorites, access exclusive deals, and manage returns more easily.

Q: What is the "Amigos Escapa" club?
A: This is Biciescapa's free loyalty program. Members receive exclusive discount codes, early access to sales, special offers, and can connect with other cycling enthusiasts. Sign up through their website.

Q: How does the referral program work?
A: Refer a friend who makes a purchase over €1,000, and you'll receive a €50 voucher for your next purchase. Your friend must be a new customer who hasn't previously shopped with Biciescapa.

Conclusion: Is Biciescapa Right for You?

After examining Biciescapa from every angle—their history, product range, pricing, customer reviews, and policies—here's the bottom line:

Biciescapa is an excellent choice if you:

• Want competitive pricing on premium bikes and components (often significantly lower than other retailers)
• Appreciate a wide selection of brands and products in one place
• Are comfortable with online shopping for cycling products
• Don't mind handling basic assembly or have access to a local bike shop for final setup
• Live in Europe and can benefit from relatively fast shipping
• Want to support a company with a genuine passion for cycling and community involvement

You might want to consider alternatives if you:

• Need extensive hand-holding through the purchasing and setup process
• Prefer to test ride multiple bikes extensively before purchasing
• Require immediate, same-day customer service responses
• Are looking for a relationship-focused local bike shop experience
• Live outside Europe (shipping costs may negate savings)

For most cyclists—especially those who know what they want or are willing to do basic research—Biciescapa offers tremendous value. The combination of competitive pricing, extensive selection, and a long-standing reputation makes them a solid choice for your cycling needs.

The key to a successful Biciescapa experience is understanding what you're buying, inspecting your purchase upon arrival, and not hesitating to contact customer service if issues arise. While their after-sales support may not always be as fast as desired, they do stand behind their products and honor their policies.

Whether you're in the market for your first road bike, upgrading to an e-mountain bike, or simply need quality components and accessories, Biciescapa deserves serious consideration. With over 15,000 satisfied customers annually and four decades of cycling expertise, they've earned their reputation as one of Spain's premier cycling retailers.

Visit www.biciescapa.com to explore their current inventory, check out ongoing sales, and join the thousands of cyclists who have discovered the Biciescapa advantage. Your next great ride might be just a click away.